Waxing Frenzy ???? - Speedwake 2.0
 
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post #1 of 19 (permalink) Old 06-25-2007, 03:36 PM Thread Starter
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Angry Waxing Frenzy ????

Has anyone been able to get Waxing Frenzy from Hammerhead Boatworks? I ordered some a couple of weeks ago, they told me it would ship and I should get it (Western NY) in a few days. I e mailed and asked for a tracking number last week and they said it shipped and they would follow up with a tracking number. I never got the number and no response to the two or three additional e mails. I called today and was put on hold and then cut off. Called two more times and only got a machine and no response to my messages.

I love their product but customer service is non existent!
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post #2 of 19 (permalink) Old 06-25-2007, 04:27 PM
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Sorry to say that I had the same issues with Frenzy and they lost me as a customer. Nice product, but not worth tracking people down over and over again to try and buy it.
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post #3 of 19 (permalink) Old 06-25-2007, 04:58 PM
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Should have bought it in the Speedwake store
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post #4 of 19 (permalink) Old 06-25-2007, 05:33 PM Thread Starter
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Quote:
Originally posted by undertaker
Should have bought it in the Speedwake store
I would have but when I asked the Speedwake Store if they had it in stock I never got a reply from them. Then I called Frenzy and Kim said they would ship it right out. Anyone know if the SW store is stocking it?????
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post #5 of 19 (permalink) Old 06-25-2007, 05:43 PM
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If you go to the store link on top of page pull up frenzy products all your info is there you can order the stuff online and support speedwake....if for some reason they are out of stock Jeff (Speedwake on this site ) will be in contact with you I am sure....good luck


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post #6 of 19 (permalink) Old 06-25-2007, 05:49 PM
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Quote:
Originally posted by saorise
I would have but when I asked the Speedwake Store if they had it in stock I never got a reply from them. Then I called Frenzy and Kim said they would ship it right out. Anyone know if the SW store is stocking it?????
I am sorry but I have no emails or pm's from you asking if we have it in stock - in fact we have it all in stock - everything listed in the speedwake store for FRENZY AND RACE GLAZE is in stock - good luck with your order. I am sure you'll get it FROM THEM.
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post #7 of 19 (permalink) Old 06-25-2007, 05:57 PM
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was a hassle for me last year...next time I'll ordr thru SpeedW.
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post #8 of 19 (permalink) Old 06-25-2007, 06:02 PM
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just so you know - the folks at Frenzy are great people and great to deal with, but they're preference is to sell through dealers - that is why they have a dealer network. They will take orders direct from customers, but they're preference is for customers to purchase from dealers.

Hang in there - I am sure you'll get your order!
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post #9 of 19 (permalink) Old 06-25-2007, 06:05 PM Thread Starter
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Speedwake, I asked about stock through the contact us in the help section of the SW store.

If i don't hear from them soon I will cancel my order and order through the store now that I know you have it.

Thanks,
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post #10 of 19 (permalink) Old 06-25-2007, 08:15 PM
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Quote:
Originally posted by saorise
Speedwake, I asked about stock through the contact us in the help section of the SW store.

If i don't hear from them soon I will cancel my order and order through the store now that I know you have it.

Thanks,
I get emailed messages from that contact point and there's nothing in the inbox so I will have to check. I am sure you'll get your order. next time order from Speedwake and support the site. The store shows inventory in stock.
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post #11 of 19 (permalink) Old 06-25-2007, 10:05 PM Thread Starter
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Thanks, I will. How long after receiving order does it usually ship?

I am disappointed with Hammerhead Boat Works. If they don't want to sell over the phone or the web, just say so. Don't promise me something and not follow through or reply to my phone calls or e mails. One message can be missed or lost but not numerous e mails and calls. I don't run my business like that and don't expect others to. I ordered it from them because they said I would get it right away. Wrong!
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post #12 of 19 (permalink) Old 06-26-2007, 07:39 AM
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The Frenzy folks are as good as folks get. I am sure they will come thru for you. They "may" be at a race. . . . . .?
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post #13 of 19 (permalink) Old 06-26-2007, 02:27 PM
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Originally posted by BillR
The Frenzy folks are as good as folks get. I am sure they will come thru for you. They "may" be at a race. . . . . .?
They have sponsored a race boat and some support sponsorships at race events in the past. Are they still providing sponsorships?

No loaded question here, just an FYI sorta question.
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post #14 of 19 (permalink) Old 06-26-2007, 02:50 PM
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Had mine thru SW in 3 days, P,S also in WNY

"I'D RATHER BE BOATING"

1994 Formula 303 SR1

A.K.A 88242ls
05 Sierra
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post #15 of 19 (permalink) Old 06-26-2007, 03:48 PM Thread Starter
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Got a email from Kim at Frenzy.

"Mr. Walker,

I apologize for the call yesterday. We are still moving our offices and the phone company shut us down while you were on hold to transfer our lines.

Things are in a bit of disarray as we are transferring everything and I cannot locate your tracking number.

I am sending you a 32 oz. bottle overnight. In the meantime, when you receive your other order, keep it for your inconvenience. "

They stepped up to the plate and made it good I like their product. Next time i will order through the store and make it easier on everyone.
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post #16 of 19 (permalink) Old 06-26-2007, 06:28 PM
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I ordered a 32 oz bottle through speedwake store just a couple of weeks ago and got it in 4-5 days.
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post #17 of 19 (permalink) Old 06-26-2007, 08:25 PM
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Glad to see they stepped up and you have it. It's a great product. I get mine through SW......
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post #18 of 19 (permalink) Old 06-26-2007, 09:42 PM Thread Starter
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Ok, Ok, next time I will order through the SW store.
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post #19 of 19 (permalink) Old 06-27-2007, 10:07 PM Thread Starter
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Just to let everyone know, my Waxing Frenzy arrived todaay, next day air.
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