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no offense to any ups drivers out there but...

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Speedwake

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Discussion starter · #1 ·
I hate UPS with a passion. It seems as though their goal locally is to attempt to smash everything. Without fail, nearly every UPS package I recieve is damaged and today was no exception. I am waiting on a very valuable order and the items I needed the most in the order...are....as you guessed it.... SMASHED.

sorry for the venting but in spite of me telling my suppliers to use Fedex ground - they continue to use UPS for some ungodly reason unbeknownst to me and stuff continues to arrive SMASHED!!!

In addition, Fedex ground is without fail less expensive than UPS.

So let me know your horror stories with UPS and maybe I'll send a link to UPS and get them to start treating someone better there... I think they have a secret back room where everything is deliberably smashed before delivery...

ug!!!

:mad: :mad: :mad:
 
#3 ·
1) A friend of mine works for UPS. He said you should pack your goods like you are shipping fine china. To them it's just a box.

2) I had a UPS guy deliver a new labbed prop to the wrong address. Had to call them with the tracking number. They eventually got it.

3) Had another package shipped from Rex Marine 2-day. It took a month to get it. Ended up having to file a theft claim and have Rex reship it.
 
#4 ·
splinter said:

3) Had another package shipped from Rex Marine 2-day. It took a month to get it. Ended up having to file a theft claim and have Rex reship it.
Click to expand...
I ordered a new surround sound receiver with my rewards points from AM/EX. Never got it, and UPS said they left it on the porch.

Had to file the theft claim to get a replacement, and now they won't deliver to me without a signature.....
 
#5 ·
UPS delivered to us once, and the driver unloaded 60 cases of stuff worth $6500 and left them in my driveway. I raised hell with UPS, nobody was concerned. If it ever happens again, I'm just going to hide them all and make a claim.

However, I'm not sure FedEx is better than UPS. We've talked to many vendors who have switched to FedEx and wound up back with UPS.
 
#6 ·
I use UPS on a daily basis. I ship out. I make sure I package very well. I havent had any issues where my items shipped were damaged, but I have received damaged items. I have also received items that weren't even mine.
On the other hand..I have had more damage issues with Fed Ex. There boxes seem to come in like they draged them down the street before they dropped them off.

I prefer UPS muself. The only problem I have is that my account seems to get ajusted in thier faver when I get the biklls. There always seems to be a added handling charge. I was once charged an additional $10 for a corrected address....I put down "BLVD" instead of "STTREET". :confused:
 
#7 · (Edited)
For a short while I worked for UPS in Orlando.
I saw first hand how packages are (mis)handled.
When a single loader or unloader has to move 1200+ packages in a 5 hour shift things are bound to treated roughly. I've watched a loader pack a tractor-trailer so tightly that you couldn't get a piece of paper between boxes. It ws like a giant jigsaw puzzle. And if a box didn't quite fit, he pound it into place.
Package dropped, kicked, thrown, and generally abused. I've never seen anything treated so poorly in all my life.



My boss was expecting a package from UPS. He stayed home to receive it because it was very valuable and that it would require his signature.
Most UPS deliveries are finished around 6 pm.
When his package didn't arrive he called UPS. They told him that the driver attempted to make delivery but nobody was home and they would reattempt delivery next day.
He told them "B.S.!!!" and that he was home all day. He lives on a culdesac and any vehicle, such as a UPS truck, would be heard and also that his dog would make a fuss before anybody reached the door.
About an hour later there was a knock on the door. He opened it and there was his package, but no driver in sight.

The only problem I have is that my account seems to get ajusted in thier faver when I get the biklls. There always seems to be a added handling charge. I was once charged an additional $10 for a corrected address....I put down "BLVD" instead of "STTREET".
Click to expand...
That's right.
Same goes for a wrong ZIP Code.
My job at UPS was to walk around looking for over-size and under/over weight packages. There is a special calculation formula used to determine what a certain sized package should weigh (don't ask, I don't remember) . If it was under or over the shipper would be re-billed for the correct amount. I used to generate $1500-2000 in re-billing a 20 hour work week. Our department, as a whole, would do around 4-5K a week.
 
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#8 ·
I ship for living and I'm a FedEx man personally. Nothing against brown, but they sure do wrech allot of stuff.

I have all my personal thing sent to me here at work so I can sign for them. No leaving them on the porch for me.

I will say they did a good job on the last box I received. SunsationDave send me a bunch of shirts and believe it or not they didn't break a one... :D
 
#9 ·
I worked at UPS while going to college. That was the hardest job I ever had 3am to 9am unloading tractor trailers. Then go to school all day NO FUN! If you saw how the tractor trailors are loaded and unloaded you would know how things are damaged. The boxes are just trhown inside and are pushed out manually on a roller by one guy inside the truck.
 
#11 ·
We were having problems with UPS a few years back......luckly for us there were a few companys that wanted our business for packing materials......so we told them that who ever can get our stuff to the end user without damage wins.......we now have a very cool expanding foam packing machine. They claim we can drop any one of our products from 25' up and it wont get broken........so far so good. Ive even sent a few props out for repairs and have always got a "Holy cow is that cool" Responce from the people :D I just sent out a 3hp Gamefisher outboard to RI...we shall see how that arrives :D
 
#12 ·
the stories I could tell you about my college days at UPS :dontdoit:

I worked my way to Quality Control which took care of all the damage found during the sort.

One of the best was when a package headed to a porn shop with about 100 vibrators broke open. We immediately ordered batteries. It only took a couple minutes before a box of batteries was found damaged and delivered to our area.

We put the batteries in the vibrators -- two way sticky tape on the bottom, about 10 guys grabbed them, we shut the belt off, stuck them to the belt, turned the belt back on and there went the little buzzing soldiers...


... right past the Regional VP who came in for an inspection :unhappy1:

only 3 days vacation :dead:


Not even going to mention the time 'someone' decided to change the contents of 2 bottles-----

--- Steak Seasoning and Douche Powder :lick: :eek:uch1:


I'm sure things have changed in30+ years :winker:
 
#14 ·
Jeff--

I got a little pay-back for you. I recently had two Huber 1330 transmissions sent UPS (I'm sure very max weight). You should have seen the little guy lift the two crates from his little brown van up on to our dock................bet he's wearing a truss as we speak.

:laugher: :laugher: :laugher:


Zom
 
#16 ·
Have to chime in here since I own a UPS store. You do have to pack your packages well, If the item in the box can get damaged from a 3 foot drop, bechazz it's going to come in damaged.

Rule #1, never use newspaper as a stuffing, it has no memory, no cushoning properties at all. Use Peanuts or packing styro and wrap all delecate objects in bubble wrap. If you shake the box and you hear movement, there is a big chance your stuff is going to get SMASHED. Jeff, I'd do some serious talking w/ your vendors about their process.

Rule #1, send it Next Day air or 2nd day air. Less people handeling it, it goes from the pick up truck, to the truck that goes to the plane, and then reverse it.
On ground shipment, that takes 3-5 days, it will be on, at a minimum, 6 trucks and there might be a train ride in there to. I've seen, when tracking a package from Dallas to New York, 13 different stopping points. Which means it was transfered to truck to truck that many times. And you can be sure that there were 20 plus ppl handeling it.

As some of you can attest to, in the HUBS, the tractor trailers come packed to the brim with boxes. If it isn't packed right, and ends up at the bottom of the pile, no way is it going to not get smashed.

Hope this helps with what is going on, hate to see Brown bashing and do my part to keep it from happening.
 
Discussion starter · #17 ·
well - all of the Speedwake Order go USPS - I have been using their click n ship system and recipients get emailed confirmations right from the system.

the people in the local P.O. are friendly and really value my business. I have only had one shipment arrive damaged by the USPS.
 
#18 ·
I was taking all my small click and ship packages to the post office until I tried leaving them in the mailbox. Guess what they picked them up with no problem. Larger items I still have to goto the post office but you should see how happy they are when they see I'm only there to drop off.
 
#19 ·
Worked FedEx Express for nearly 20 years now.

I don't hear or see the complaints that UPS or our FedEx Ground(green) driver do. Our Ground drivers are all contractors, so I don't know what their policies are. It does happen occasionally though.

Trust me, I don't like it anymore than the recipient does. It's downright embarrassing. But sometimes it can be traced back to improper packaging by the shipper.
FedEx Express has a packaging Dept. that you can have an Engineer determine the proper size and volume box for shippers. People love it.

It is true ... the more times a pkg is handled, the more likely it is to be damaged. Unfortunate, but true.

Many times an incorrect zip code or putting Street instead of Ave. changes a ton of delivery info concerning the shipment and often times changes the delivery station (or office). It often times results in additional delivery attempts by the driver or having to forward it to the correct location. Hence the added charge.

Getting added surcharges for large boxes that weigh next to nothing is called dimensional weight pricing. Common to all freight companies, it charges for the amount of volume the pkg takes up rather than the weight.

Keep in mind, the driver is the end of the line and most likely had nothing to do with the pkg being damaged.
I often times tell the recipient to refuse it and we can send it back.
I know I would.

Good luck on your future shipments.
 
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